Skip to content
Extended Xmas Returns Window Until 31st Jan 2025!
Extended Xmas Returns Window Until 31st Jan 2025!

Warranty

A1 Tech Deals Warranty Policy

At A1 Tech Deals, all products come with a 12-month warranty from the date of purchase, covering manufacturing defects. This warranty aims to provide you with peace of mind and reliable support for any issues related to product quality.

Warranty Coverage

Our warranty covers:

  • Manufacturing Defects: If a product fails to operate as intended due to a manufacturing defect, we will offer repair or replacement as appropriate.
  • Normal Usage Conditions: This warranty applies only to products that have been used under standard operating conditions, as intended by the manufacturer.

Warranty Exclusions

This warranty does not cover:

  • Consumable Items: Products with limited lifespans or consumable items, such as batteries, chargers, and other accessories, are not covered.
  • Accidental Damage: Any damage resulting from accidents, such as drops, spills, or impacts, is not covered under this warranty.
  • Misuse or Negligence: The warranty does not apply to issues arising from improper use, failure to follow product instructions, unauthorized modifications, or any neglect in care.
  • Environmental Damage: Exposure to extreme environmental conditions (e.g., moisture, extreme temperatures, or corrosive substances) will void the warranty.
  • Unauthorized Repairs: Repairs or modifications made by any third party not authorized by A1 Tech Deals void this warranty.

Warranty Claim Process

If you believe your product has a manufacturing defect within the warranty period, please follow these steps:

  1. Contact Us: Reach out to our customer service team via:

    • Live Chat: Available on our website (bottom right corner of any page)
    • Email: Send your query to support@a1techdeals.com
    • Phone: Call us at +441174637347

  2. Provide Details: When contacting us, include:

    • Your order number and date of purchase
    • A description of the issue and any photos or videos that help illustrate the problem
    • Any relevant documents, such as a receipt or proof of purchase

  3. Assessment and Next Steps: Once we receive your claim, our team will evaluate the issue. We may ask you to return the product for inspection or troubleshooting. If the defect is covered, we will offer repair or replacement based on product availability.

Note: Warranty claims should be made within the 12-month warranty period. Any shipping costs incurred for sending the item to us for assessment may be covered depending on the nature of the claim.

Limitations of Liability

This warranty is limited to the repair or replacement of defective items as determined by A1 Tech Deals. We are not responsible for any indirect, incidental, or consequential damages resulting from product use, whether due to manufacturing defect, misuse, or other reasons.

For any questions regarding our warranty policy, please contact support@a1techdeals.com. Our goal is to ensure your satisfaction and assist you with any issues you may encounter with your purchase.