Frequently Asked Questions

Delivery is free on every UK order, and paid express options are available at checkout if you need it sooner. Orders are handled within one business day and shipped tracked via Royal Mail or DPD. See our Shipping Policy for delivery options and timescales.

You'll receive a shipping confirmation email with a tracking number the moment your order is dispatched. You can also track your order here.

Orders are processed immediately for dispatch, so changes to items or shipping addresses aren't possible after purchase — please double-check your details at checkout. If something's wrong, contact us straight away and we'll do our best to help.

We currently ship within mainland Great Britain (England, Scotland and Wales). We're not able to ship to Northern Ireland or internationally at the moment.

That's genuinely us. On some orders our security checks ask us to confirm delivery details with you before dispatch — it protects you against card fraud. We'll only ever ask you to confirm details you already gave us, and we'll never ask for card numbers or passwords. Unsure? Hang up and call us back on +44 117 463 7347.

You have 30 days to return your order. Request a return here or read the full Return & Refund Policy.

Every product comes with a 12-month warranty — held directly with A1 Tech Deals, not a third party — covering manufacturing defects under normal use. Warranty details.

Contact us by phone, email or live chat with your order number and a description of the issue (photos or video help). Our team will assess the claim and arrange a repair or replacement — the full process is on the warranty page.

No. Your 12-month warranty is held directly with A1 Tech Deals — you never need to rely on a manufacturer registration. If your product develops a fault within 12 months, we repair or replace it.

Yes. Checkout is fully encrypted and payments are handled by trusted providers — pay by Visa, Mastercard, American Express, PayPal, Apple Pay or Google Pay, with buyer protection on every order.

A network of vetted, UK-based tech suppliers come in with their offers on the same products — and the cheapest offer gets to sell. No showrooms, no bloated overheads. Read the full honest answer.

Yes — digital gift cards, delivered by email. Browse gift cards.

Yes — we're the trading name of Omnibytes Ltd, a UK-registered company (Companies House no. 12070738), rated 4.8 on Trustpilot. Verify our credentials yourself.

Every item we sell is a genuine product, and its condition — new, open-box or refurbished — is clearly labelled before you buy. See our product condition guide.

Yes — guaranteed. Every product is sourced through vetted, UK-based suppliers, dispatched from the UK, guaranteed to work fully in the UK (networks, services, software and updates), and supplied with UK-compliant power in the box. If a product ever falls short of this, our 30-day returns and direct 12-month warranty make it right.

Our suppliers source genuine stock through multiple official distribution channels, so packaging and in-box accessories can occasionally vary. The product inside is genuine, and everything is covered by our UK-Ready Guarantee — it works fully in the UK, with UK-compliant power in the box and our direct 12-month warranty.

Not any more. We started out on the big marketplaces back in 2019, but today we sell exclusively on a1techdeals.com. Read our story.

Our head office is in Manchester, UK — Peter House, Oxford Street, M1 5AN. Orders ship from the UK.